Refund policy
Return & Exchange Policy
At Shade Society, we want you to love your purchase. While we do not accept returns, we do offer exchanges on eligible items.
Exchanges
Exchanges are accepted within 14 days of delivery. Items must be:
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Unworn
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Unwashed
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In original condition
- In original packaging
To request an exchange, please email us at emily@shadesocietyhats.com with your order number and reason for exchange.
Custom Orders
All custom or personalized items are final sale. This includes, but is not limited to:
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Customized hats
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Personalized hats
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Limited edition or made-to-order items
We do not accept returns or exchanges on custom orders under any circumstances.